Frequently asked questions

What happens at the till when the internet drops?

Open the till while you're online and it keeps working if the connection drops: cashiers can keep ringing up sales with the products already loaded. Sales are kept on the device and sent automatically when the connection is back, and the same sale is never saved twice. Voids and refunds above your limit can still be approved with a supervisor's PIN; the PIN is checked as soon as the till is back online, and any wrong PIN is flagged to managers. The till does need the internet to open in the first place.

Which payment methods can I use?

Each sale records how the customer paid: cash, card or mobile money. StockGuard doesn't process the payment itself, so you keep using your own card machine or mobile money account, and your reports show the totals by payment method.

How do I stop staff seeing or doing more than they should?

Each shop's data is kept separate. Staff only see the shops they've been added to, and in each shop only what their role allows. This is enforced by the server and the database, not just hidden on screen. On every plan, voids and refunds above your limit need a supervisor's or manager's own PIN. Growth adds over 20 roles and extra permissions for individual people; Ultimate adds separation of duties (whoever orders goods can't also receive them) and read-only roles for auditors.

Is there a free trial?

Yes. Every new account gets a 30-day free trial with every Ultimate feature, and no credit card is needed to start. Before it ends, choose Starter, Growth or Ultimate.

Can I pay yearly?

Yes. Every plan is 10% cheaper when you pay for a year at a time. Choose Yearly on the Billing page. If you change your mind within 14 days of a yearly payment, email support for a full refund of that payment.

Can I cancel at any time?

Yes. The business owner can cancel on the Billing page whenever they like. You keep full access until the end of the month or year you've paid for and aren't charged again; your products, sales and settings are kept in case you come back.

Can I put my own logo on receipts?

Yes, on every plan. Upload your logo in Settings and it appears on printed receipts and on the customer-facing display.