Keep selling when the internet drops

Power cuts, a weak mobile signal, a router that needs a restart: in many shops the internet drops at least once a week, and it's usually at the busiest moment.

If the till stops working when the connection does, you lose sales twice. Once for the customers who give up and leave, and again for the sales staff write on paper and never quite enter later.

What the till does when the connection drops

Open the till while you're online, and it carries on if the connection drops. Cashiers keep ringing up sales with the products already loaded on that device.

While the till is offline:

  • Sales are kept on the device. Nothing is lost if the connection stays down for a while.
  • They're sent automatically when the connection is back. Nobody has to remember to press a button.
  • A sale is never saved twice. If the connection flickers on and off while a sale is being sent, it's still recorded once, so your takings and stock aren't doubled.

Approvals keep working too

Voids and refunds above your limit still need a supervisor's or manager's PIN when the till is offline, so the control doesn't switch off just because the internet did. The PIN is checked as soon as the till is back online, and any wrong PIN is flagged to managers.

The one thing to know

The till needs the internet to open in the first place. That's when it loads your products and prices onto the device.

So the habit that matters is simple: open the till at the start of the day while you're online. After that, a dropped connection is an inconvenience, not a closed shop.

A short checklist for your shop

  1. Open every till at the start of the shift, before the rush.
  2. When the connection comes back, give the till a moment to send its sales before closing for the day.
  3. Check the day's sales report once everything has been sent.

Your customers shouldn't need to know when the internet is down. With the till already open, they won't.

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